Cancellation & Refund Policy

Cancellations and rescheduling

We ask for at least 48 hours' notice to cancel or reschedule your appointment. This lets us offer your time to another patient and keeps our booking calendar accurate for everyone.

Refunds are tiered based on how much notice you give:

• 48 or more hours before your appointment: Full refund.
• 24 to 48 hours before your appointment: 50% refund.
• Less than 24 hours before your appointment: No refund. Please see the rebooking option below.

Late arrival

Please join your appointment on time. If you arrive more than 10 minutes after your scheduled start time, your appointment will be considered a no-show and treated the same as a cancellation made with less than 24 hours' notice. No refund applies.

We are not able to extend appointments to make up for lost time because this affects the patients scheduled after you.

No-shows

If you do not join your appointment and have not cancelled in advance, this is considered a no-show and no refund applies.

Rebooking after a no-refund cancellation, late arrival, or no-show

If you fall into the no-refund tier, you are welcome to rebook a new appointment for an additional $50 rebooking fee rather than paying the full consultation fee again, provided you rebook within 30 days of your original appointment date.

After 30 days, a new appointment requires payment of the full consultation fee.

If Asali Health needs to cancel or reschedule

If your NP is unavailable, or if we are unable to deliver your appointment as scheduled for reasons on our end, you will be offered a full refund or a free reschedule, whichever you prefer.

No cancellation window applies to Asali Health. We will always give you as much notice as possible.

Technical issues

If your appointment is disrupted by a platform or connectivity issue on Asali Health's end, we will offer a free reschedule at no charge.

If the issue is on your end, such as your own internet connection, our standard late-arrival and no-show terms apply. We are always happy to work with you if something genuinely goes wrong.

Refunds after your consultation

Once your consultation has taken place, the fee is non-refundable. This is because you are paying for your NP's clinical time, assessment, and professional judgement, not for a guaranteed test, referral, or outcome.

If Asali Health determines that no further investigations are clinically indicated, this is still a completed consultation and the fee stands.

Payment

A valid credit or debit card is required to book. Your card will only be charged for late-cancellation or no-show fees if one of the situations above applies. It is not charged in advance of your appointment unless otherwise stated at booking.

Exceptions

We understand that emergencies happen, including sudden illness, family emergencies, and other circumstances outside your control.

If something comes up, please reach out to us as soon as you can at hello.asalihealth@gmail.com. Exceptions to this policy are made at our discretion on a case-by-case basis.